terms & conditions + refund policy
cancellations + refunds
Each suite we design is made with love - and completely customized for you. That means that once final designs are sent to print, all sales are final. This applies to both custom work and semi-custom invitations. For fully custom work, we require a 50% deposit to secure your date and cover the design process. This fee is non-refundable once paid, however if you decide to cancel your order before final work is printed, you will not be held responsible for further payment.
design + proofing
You’ll receive digital proofs throughout the process to review and approve before anything goes to print. We include unlimited revisions to ensure error-free perfection, but it’s your responsibility to carefully check all names, dates, and wording. Once final approval is given, we’re unable to make changes or offer refunds for any mistakes on your part— so give it that one last read (or two)! Of course if you are not happy with your final product for any reason, please let me know as soon as possible so I can make things right to the best of my ability.
shipping
We take care to pack all orders securely and ship via trusted carriers with tracking. However, once the package is out of our hands, we can’t be responsible for delays, damage, or loss caused by the carrier. If your order arrives with an issue, let us know within 3 days and we’ll do our best to make it right.
ownership + usage
All designs remain the intellectual property of Lucky Press Studio. Reproducing or modifying designs or artwork without written permission is not permitted. We reserve the right to showcase final work on our website or social media unless you request otherwise.
